Author: Eric Walz
Electric performance brand Polestar Cars, a dedicated electric vehicle brand jointly owned by automakers Volvo and its parent company, Chinese automaker Zhejiang Geely Holding (Geely), has announced a new mobile service plan that will include tours of technicians at a customer’s home or workplace if their Polestar Electric vehicles require service or maintenance.
The service is designed to enhance the Polestar customer experience, particularly for those who do not currently live near an authorized Polestar service center.
As part of the program, a Polestar technician will visit a customer to perform a variety of services, including software updates and minor repairs, eliminating the need to send a car long distances for maintenance. , Polestar said.
The Polestar 2 EV also supports OTA software updates and remote diagnostics, so a customer will rarely need to send a car in for service while in possession, according to the company.
Polestar customers located in the 48 contiguous states can request mobile service through Polestar 24/7 customer support by phone or online at polestar.com/contact.
“With Polestar’s mobile service offering, customers don’t have to worry about the distance between them and their nearest Polestar service point,” said Steve DeGrazio, Customer Service and Quality Manager, Polestar in North America. “Although Polestar spaces are opening up quickly in most major cities, mobile service is a convenient solution for those who do not have a local Polestar authorized point of service.
Like Tesla, Polestar will not have a traditional dealer network to sell or service its vehicles. Instead, Polestar is opening outlets called “Polestar spaceswhich will serve as showrooms. Customers can visit to learn more about the brand and the Polestar 2.
Test drives with the Polestar 2 are available at local Polestar locations or can be coordinated from home in select cities at Polestar.com/test-drive.
The Polestar 2 is the company’s first mainstream performance electric vehicle, following the launch of the limited-edition 619 horsepower performance electric hybrid Polestar 1, launched in 2017.
Polestar said last year that it plans to use its retail network to sell around 50,000 electric vehicles per year by 2023. The company said it will partner with established retail groups. to best represent the brand in each location for sales and service.
Polestar is opening Polestar Spaces in New York, Los Angeles, Austin, Texas, Boston, Denver, Seattle, South Florida and Washington DC with other planned cities. Polestar plans to establish a total of 35 Polestar Spaces across the United States by the end of 2022.
The mobile service program, in effect since the beginning of May, supplements the technical support offered at these points of sale. Customers living within 150 miles of a Polestar space or service point will still benefit from complimentary vehicle pickup, delivery, and service.
Polestar is operated by Volvo Cars, based in Sweden, as an autonomous brand of performance electric vehicles. Polestar competes with Tesla with its Polestar 2 EV. It will be more affordable than the Model S with an MSRP of $ 59,900, but competitively priced with the Tesla Model 3 Performance. The electric vehicle will be available for sale in all 50 US states.
The Polestar 2 is rated at over 400 horsepower and can go from zero to 60 mph in about five seconds. The vehicle has an all-wheel drive powertrain and a 78 kWh battery. The VE is built in China.
The Polestar 2 is also the world’s first vehicle powered by Google’s Android Automotive operating system.. Popular Google apps like Google Assistant and Google Maps are built into the vehicle’s infotainment system, so owners won’t have to sync a smartphone with the vehicle.
Last year, The Polestar 2 won the luxury category at the annual German Car of the Year award (GCOTY). Among the judging criteria are design, driving pleasure, transmission, handling, quality, comfort, practicality, safety, environment, infotainment and value for money.