Tesla temporarily stops providing mobile service in Quebec
One of the benefits of being a Tesla owner is the convenience of mobile service, where Tesla technicians come to your home or work to perform repairs and maintenance on your vehicle.
Tesla owners in Quebec could take advantage of this program, but it appears the company has stopped providing it to owners in the province.
Several Tesla owners in Quebec reported this week that their mobile service appointments have been canceled. One owner, Oli Wood, shared a message on the Tesla Model 3/Y Quebec Facebook group he received saying that Tesla is now launching an “express service program” where he can instead visit the Laval service center “where our technicians will process your repair request”. on site as soon as possible.
Wood was given a date and time for his service visit, so it’s unclear how that differs from a regular appointment booked at a service center.
It appears that the discontinuation of the mobile service program in Quebec could be temporary. We’ve heard speculation that this may be due to some mobile technicians being laid off and that once Tesla can hire more, the program will resume.
Tesla hasn’t commented on the matter, and as such we don’t know the official reason why mobile service was shut down and there’s no timeline for when it might resume.
UPDATE July 16 at 9:32 a.m. PST: According to Audrey Dépault, Public Policy and Business Development at Tesla, confirmed on Facebook the shutdown is temporary and the mobile service program will resume, but no timeline was provided.
UPDATE July 18 at 9:17 a.m. PST: It seems that mobile service in Quebec is back. We heard from a reader who has a date today, and according to Twitter user @IBatrinac, the option is available again in the mobile app.
It’s back now. pic.twitter.com/wwovEqvP76
— 🇺🇦 iGor 🇺🇦 (@IBatrinac) July 18, 2022
This could cause a lot of problems for Quebec owners, because Quebec service centers are all located in or near downtown Montreal and Quebec City. This forces owners living in other parts of the province to drive several hours or pay for a several-hour tow to the nearest service center.
If you have been affected by this change with the Mobile Service program in Quebec or have more information about it, let us know in the comments below or contact us at [email protected]