Tesla launches collision repairs through service centers and mobile service app

  • Tesla has begun performing collision repairs at its service centers and through its mobile service fleet.
  • Tesla will repair “paint scuffs and scratches” and “minor dents” and replace bumpers, fenders, doors, mirrors and other “bolt-on” parts, the electric car maker said in an email. to customers.
  • Since the release of Tesla’s Model 3 sedan in 2017, some customers have complained about long waits for repairs at company-run service centers and third-party body shops.
  • During the company’s fourth quarter earnings call in January, CEO Elon Musk said improving its service operations in North America was his “number one” priority for the first quarter.
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Tesla has begun performing collision repairs at its service centers and through its mobile service fleet, Electrek’s Fred Lambert first reported.

The electric car maker announced the move in an email sent to customers on Friday. Business Insider obtained a copy of the email.

“We are thrilled to announce that Tesla Service now performs collision repairs at our service centers and via mobile service. Having your vehicle repaired by Tesla guarantees quality workmanship, prompt service and transparent pricing” , indicates the email.

Tesla will repair “paint scuffs and scratches” and “minor dents,” according to the email, and will replace bumpers, fenders, doors, side mirrors and other “bolt-on” parts.

Read more: The big question about Tesla’s request makes no sense. The company has created demand where there was none before.

Since the release of Tesla’s Model 3 sedan in 2017, some customers have complained about long waits for repairs at company-run service centers and third-party body shops. During the company’s fourth quarter earnings call in January, CEO Elon Musk said improving its service operations in North America was his “number one” priority for the first quarter.

Musk said at the time that the company’s plans included performing auto body repairs at its service centers, as well as allowing customers to book service appointments through an app, pick up and drop off. drop off customer vehicles before and after service appointments and stock spare parts at the service. centers.

Tesla customers can now schedule service appointments through an app, according to the company’s website. The company did not immediately respond to a request for comment on whether it had started picking up and dropping off vehicles or stocking parts at service centers.

In May, Tesla announced that its vehicles could determine which parts needed replacing and order new ones.

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