ServiceMax announces new features for the ServiceMax Engage mobile app


PLEASANTON, California, December 2, 2021 / PRNewswire / – ServiceMax, Inc., a leader in asset-centric field service management, today announced the release of several new features for ServiceMax Engage, its mobile application connecting service organizations with their end customers, that is, the owners and operators of the equipment they maintain. New features, developed in response to the application’s early success and rapid adoption by customers, focus on improving the customer experience with increased self-service capabilities and providing greater visibility into the service process and data quality of assets.

Managers are seeing growing demand from customers after the pandemic for self-service capabilities like those available to them in their lives as consumers. ServiceMax Engage responds to this demand, giving customers the same access to real-time asset data as service technicians. The result is more connected customers, more accurate asset data, and better overall service delivery.

“When ServiceMax first launched Engage this year, we recognized the enormous potential it had to improve service outcomes and increase customer satisfaction,” said Marc Hessinger, SVP Global Customer Success, 3D Systems. “ServiceMax Engage is more than a service request application – it puts the power to manage assets directly into the hands of our customers. With ServiceMax Engage, we close a critical part of our feedback loop and improve both customer experience and the quality of our asset data. “

New features of ServiceMax Engage include:

  • Spotlight report details Enables service organizations and end users to view asset information in real time, including service history and knowledge such as product manuals, images and videos.
  • Improved service process engagement tools, including one “At My way“feature that allows customers to track the status and location of a technician and communicate with technicians via SMS.
  • Custom branding for a seamless experience on all platforms.

“As we begin to uncover the trends that will persist in a post-pandemic world, service leaders seek to adopt tools and practices that enable the end user to engage in the first level of information gathering. and troubleshooting. Self-service channels like those of ServiceMax Engage provide a unique opportunity for service organizations to deliver a premium experience to their customers, ”said Joseph june, Senior Vice President, Product Management, ServiceMax. “Over the past year, we have quickly innovated on our original version to ensure the customer is center stage. These new additions to ServiceMax Engage increase service visibility, enhance the end customer experience, and ensure the most accurate quality of asset data.

This product evolution underscores the significant momentum of ServiceMax over the past few months.

  • The company recently completed its acquisition of LiquidFrameworks on November 1, 2021 which advances its Field Service Management capabilities in the energy sector.
  • FUJIFILM Healthcare Europe has also selected and deployed the ServiceMax platform for the digitization of its service operations in Europe.
  • At 22 November 2021 the Company announced its preliminary results for the third quarter of fiscal 2022. Total revenue was $ 33.2 million in the quarter, which is a 20% year-over-year increase. Subscription revenues were $ 28.7 million in the quarter, representing a 23% year-over-year increase. ServiceMax to Release Full Financial Results for the Ended Three and Nine Months October 31, 2021, to December 9, 2021.

ServiceMax is expected to be a publicly traded company through a merger with Pathfinder Acquisition Corporation (NASDAQ: PFDR) (“Pathfinder”), a publicly traded special purpose acquisition company co-sponsored by subsidiaries of HGGC and Industry Ventures. The Extraordinary General Meeting of Shareholders of Pathfinder to approve the ongoing business combination between Pathfinder and ServiceMax (the “Business Combination”), among others, is scheduled to take place. December 7, 2021, To 10:00 a.m.ET.

About ServiceMax
ServiceMax’s mission is to help customers make the world work with asset-centric, on-premises service management software. As a recognized leader in this field, ServiceMax’s mobile apps and cloud-based software provide a comprehensive view of assets to on-premises service teams. By optimizing field service operations, customers across industries can better manage service complexities, support faster growth, and run more profitable, results-driven businesses. For more information visit: www.servicemax.com.

Forward-looking statements
This communication contains forward-looking statements based on beliefs and assumptions and on information currently available to ServiceMax. In some cases, you can identify forward-looking statements by the following words: “may”, “will”, “could”, “should”, “should”, “expect”, “intend”, ” plan “,” anticipate, “” believe “,” estimate “,” predict “,” project “,” potential “,” continue “,” in progress “,” target “,” seek “or the negative or plural of those words, or other similar expressions that are predictions or indicate future events or prospects, although not all forward-looking statements contain these words. Any statement that refers to expectations, projections or other characterizations of events or future circumstances, including any strategies or plans relating to the business combination or the completion of the business combination itself, are also forward-looking statements. These statements involve risks, uncertainties and other factors that can ensure that actual results , levels of activity, performance or achievements differ materially from the information expressed or implied by these forward-looking statements. ServiceMax cannot assure you that the forward-looking statements contained in this communication will prove to be correct. These forward-looking statements are subject to a number of risks and uncertainties, including those included under “Risk Factors” in the registration statement on Form S-4 filed by Pathfinder with the Securities and Exchange Commission of United States (the “SEC”). and those included under the heading “Risk factors” in the final prospectus filed by Pathfinder on February 18, 2021 relating to Pathfinder’s initial public offering and in its subsequent periodic reports and other documents filed with the SEC. In light of the material uncertainties in these forward-looking statements, you should not consider such statements as a representation or warranty by Pathfinder, ServiceMax, their respective directors, officers or employees or any other person that Pathfinder and ServiceMax will achieve their goals and plans. . within a specified period of time, or not at all. The forward-looking statements contained in this communication represent the views of ServiceMax as of the date of this communication. Later events and developments may change this view. However, although ServiceMax may choose to update these forward-looking statements at some time in the future, there is currently no intention to do so, except to the extent required by applicable law. You should therefore not rely on these forward-looking statements as representing the views of ServiceMax as of any date subsequent to the date of this communication.

Additional information
Pathfinder has filed a definitive proxy and a form of proxy with the SEC in connection with the solicitation of proxies for the special meeting of the shareholders of Pathfinder (the “Final Declaration of Proxy”). Investors and security holders can obtain a free copy of the Definitive Proxy Statement, any amendment or supplement to the Definitive Proxy Statement, and other documents filed by Pathfinder with the SEC on the SEC website at the address www.sec.gov. Securityholders and other interested parties may also obtain, free of charge, a copy of the declaration of definitive proxy, amendments or supplements to the declaration of definitive proxy and other documents (when available) by sending a request to: Pathfinder Acquisition Corporation, 1950 University Avenue, Suite 350, Palo Alto, California.

Participants in the call for tenders
Pathfinder and ServiceMax and their respective directors, officers, other officers and employees, under SEC rules, may be considered participants in the proxy solicitation of the shareholders of Pathfinder in connection with the business combination. Investors and security holders can obtain more detailed information regarding the names and interests in the business combination of the directors and officers of Pathfinder and ServiceMax in the final proxy statement and other documents filed by Pathfinder with the SEC. after the date of the declaration of definitive power of attorney. To the extent that the holdings of securities of Pathfinder by such directors or officers have changed from the amounts printed in the definitive proxy statement, such changes have been or will be reflected on the initial statements of beneficial ownership on the Form 3 or statements of beneficial ownership changes on Form 4 filed with the SEC. Additional information regarding the identity of the potential participants and their direct or indirect interests, by title or otherwise, is set out in the definitive proxy statement and other documents to be filed with the SEC in connection with the special meeting of Pathfinder shareholders.

No offer or solicitation
This press release is not a proxy statement or a solicitation of any proxy, consent or authorization with respect to any security or with respect to the potential transaction and does not constitute an offer to sell or an offer to sell. solicitation of an offer to purchase securities of Pathfinder or ServiceMax, nor will there be any sale of such securities in any state or jurisdiction in which such an offer, solicitation or sale would be illegal prior to registration or qualification under the securities laws of that state or jurisdiction. No offer of securities will be made except by means of a prospectus meeting the requirements of the law on securities.

SOURCE ServiceMax


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