SAPO prepares the “In My Pocket” mobile service

To strengthen its competitiveness, SA Post Office (SAPO) indicates that it plans to provide its services to the customer, instead of expecting customers to go to a physical branch.

As a result, it will launch its first mobile service as part of the “SAPO In My Pocket” strategy “very soon,” he noted in a statement, adding that other services will follow.

SAPO’s statement addressed some of the issues raised at a meeting of the Standing Committee on Public Accounts this week, including the financial, skills and modernization challenges of the national postal service.

While SAPO is silent on the type of mobile service it will introduce soon, it previously indicated that its new motor vehicle license application is under development, to allow motorists to complete the full renewal process via the ‘application.

SAPO noted that renewing motor vehicle licenses is the most popular transaction at post office branches.

According to the post, the COVID-19 pandemic has accelerated the migration to electronic forms of communication.

In addition, he points out that it operates with insufficient human resources in some areas, while there is oversupply in other areas. “A number of executives have left the organization, resulting in a loss of institutional knowledge, intellectual capital and relevant skills to successfully implement the ‘post office of tomorrow’ strategy.

“La Poste SA is currently developing a training and retraining program for employees at all levels, in order to adapt their skills to the requirements of a modern postal service.

“The funding requested by La Poste SA is intended to remedy the current situation and put the organization on a path to sustainability.”

The national postal service is said to be seeking a R8 billion government bailout; however, his request was rejected by the National Treasury.

An entity of the Ministry of Communication, the Post has long had a reputation for lagging behind the curve of digital evolution and the booming e-commerce space.

In this regard, SAPO claims to have made “good progress” in its integration into the e-commerce sector and continues to seek new business.

“La Poste SA is the exclusive partner of the e-commerce giant in South Africa and has similar agreements with Mail Americas, Signature Mail, ICE and CNE.

“The intention is to serve as a distribution hub for these companies in sub-Saharan Africa. The SA Post Office does not intend to partner only with international companies, but plans to expand similar partnerships to South African e-commerce companies.

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