Rivian Touts mobile electric start service, 8 year battery warranty


Your car is developing a mechanical problem, so it asks a service technician to come and fix it where it’s parked, and sends a notification to your phone asking you to approve the likely expenses. This is the vision of the electric startup Rivian in its service and warranty plan.

Rivian takes control of two electric vehicles: the R1S SUV and the R1T pickup.

Rivian will offer a bumper-to-bumper warranty valid for five years or 60,000 miles on all of its vehicles, according to the company. This coverage is similar to that offered by most major car manufacturers. However, its battery warranty is eight years or 175,000 miles. Rivian will replace the pack if it slips below 70% efficiency. Tesla also offers 8-year battery coverage, but its warranty mileage ranges from 100,000 to 150,000 depending on the model.

Rivian Mobile Sservice

But it is this mobile service that is gaining the most attention. Rivian will build its own network of physical points of service – 40 to begin with – in the United States and Canada. It will also build its own network of body shops for body repairs. But he hopes to deliver straightforward repairs with a network of technicians dispatched in vans right to your driveway or parking lot.

“Our fleet of mobile service vans can meet the majority of vehicle maintenance needs in your home, workplace or wherever your vehicle is located,” the company explains. “In many cases, you don’t even have to be present, so you can get on with your day. Mobile service is available to all Rivian owners across the United States and Canada.

Thanks to its Rivian Remote Care system, each Rivian vehicle will perform regular self-diagnostic checks. The vehicle can then notify mobile service technicians of the likely problem so they can be equipped with the necessary parts and equipment to correct it in the field. The system, says Rivian, “can often warn you before you even notice a problem.”

When the vehicle needs too much maintenance to be done outside of a repair shop, technicians will arrive with a loaner vehicle.

Cox Automotive, the parent company of Kelley Blue Book, is an investor in Rivian, although the two companies operate independently. Amazon and Ford are other major investors in the electric startup.


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