Pioneering vets launch mobile service to come to you

Two pioneering vets are now bringing treatments to pet owners – via a mobile van. Hannah Brookes and her partner Matt Bayliss can do everything a vet practice can do, but from their custom vehicle.

Their new business, Bramble and Bear, based at Trent House in Fenton, caters to people who can’t attend traditional vet surgery or owners who feel their pets are happiest at home.

Hannah, 28, said: “The van is purpose built and we can do everything you do in normal practice but it comes to you. I qualified in 2016 and myself and my partner have four dogs, a cat and a rabbit and we struggle.

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“It’s stressful. I’ve had clients say they find it difficult to put their cat in a carrier. People find it difficult to get in because they work or have young children.”

Hannah, who lives in Scholar Green, hopes the van will improve the experience for customers and animals. “It would be something different – hopefully for people and their pets,” she added.

“We also thought we would be able to build more of a relationship with our customers. We have half an hour dedicated to you and your pet.

“We want to improve not only the lives of staff, but the lives of pets as well. We can do everything a normal vet can do. We really wanted to invest in quality and provide the best possible care.”

Their service will run from Congleton south of Stone and from Rocester to Crewe.

Hannah was previously clinical director at Medivet in Newcastle and Rocester, and had also previously worked for the PDSA.

Speaking about the pandemic, which has caused a boom in pets, Hannah said: “It’s been really tough. We’ve been pushed to the limit.

“You might see 30 to 40 clients a day. We thought ‘how can we do this, but do a better job?’ We want to provide that extra level of care.”

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