Mobile store reportedly added $ 50 service charge for Koodo customers who activate online – MobileSyrup


The mobile store reportedly added a new $ 50 service fee for Koodo customers.

According to information obtained by MobileSirop, The Mobile Shop will charge the new fees to Koodo customers who activate their plans through Koodo online. However, Koodo customers who activate their phone with The Mobile Shop will not be charged.

Additionally, the information we have obtained indicates that The Mobile Shop needs to notify customers of the charges.

“Unlike many wireless retailers, The Mobile Shop does not charge our customers activation or setup fees. While our mobilists are happy to assist anyone, in some cases customers who are looking for activation or data transfer services for devices and packages purchased elsewhere may be subject to an installation fee, ”confirmed The Mobile Shop at MobileSirop in a report.

Unfortunately, the $ 50 service charge is standard in Canadian telecommunications. Several complementary carriers and brands, including Koodo, recently added a connection fee of $ 50. However, Koodo only charges these fees for in-store activations, not online activations. Since The Mobile Shop’s fees are tied to Koodo online activations, it has nothing to do with the brand’s connection fees.

Either way, it’s something to know if you’re heading to The Mobile Shop for a Koodo activation anytime soon. No one likes to be nuts about extra fees – if you can avoid this one, it’s still $ 50 in your pocket.

Update of 09/16/2021 at 9:17 am: Added a comment from The Mobile Shop regarding service charges.

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