mobile service: more than 5 crore of mobile service complaints received against telecom operators in FY22 : Devusinh Chauhan

More than five crores of complaints were received against telecom operators related to mobile services in 2021-22, with around 54% against , followed by , parliament informed on Friday.

Minister of State for Communications Devusinh Chauhan, in a written response to the Rajya Sabha, gave data on complaints received against various mobile-related telecommunications service providers in 2021-22, according to which the number of Airtel stood at 2,99,68,519, and for Vodafone-Idea at 2,17,85,460.

The number of such complaints against

Jio was 25.8 lakh.

In total, almost 5.5 crores of complaints related to mobile cellular telephone services were registered by consumers through operators’ hotline numbers at complaint centers in 2021-22.

The number of complaints against the public company Bharat Sanchar Nigam Ltd (BSNL) and

() stood at 8.8 lakh and 48,170 respectively.

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“Complaints received at complaint centers via hotline numbers are resolved by the relevant service provider,” the minister said.

When complaints are not resolved by service providers, the complainant may contact the Department of Telecommunications Public Complaints Department. All complaints thus received are tracked and resolved through the portal of the Centralized Public Complaints Processing and Monitoring System (CPGRAMS).

“The number of grievances received in 2021-22 through the CPGRAMS portal was 58,911, of which 58,224 were resolved,” the minister added.

On another question, Chauhan said the number of BSNL customers who opted for network port stood at 52.3 lakh in 2021-22, while subscribers who ported were at 28.8 lakh.

Fierce competition in the telecom sector has driven both inbound port and outbound port for BSNL, he added.

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