Epicor launches Service CRM mobile app for automotive service companies
Epicor, a world leader in industry-specific business software to promote business growth, announced the launch of the multi-function Epicor Service CRM mobile application for automotive service businesses. The mobile application is available for download via the App Store and Google Play. Use of the app requires an active subscription to Epicor Service CRM.
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The Service CRM mobile app allows service store owners, managers and other authorized individuals to use their iOS or Android devices to connect with customers, manage their store calendars, create and confirm appointments. service you and monitor key customer engagement and store marketing metrics on a real-time basis. All functions and related data are seamlessly integrated into the user’s Service CRM desktop interface.
The app also includes full Mtexting functionality as well as a new premium Mtexting broadcast feature, which allows users to create and launch text broadcasts to promote special offers, new service offers and more. call-to-action messages to generate business. Available through a paid subscription, this feature can be used through the store’s mobile app and/or Service CRM desktop interface.
The app’s Mtexting module also allows users to create and deploy personalized messages for common interactions, such as letting a customer know their vehicle is ready, sharing a service estimate, thanking customers for their business, and more. Incoming message notifications and client appointment requests are listed in real time on the user’s home screen.
“Epicor continues to invest and deliver innovations that allow Service CRM users to unlock powerful insights and delight their customers. This in turn increases bay traffic and higher ARO,” said Tim Hardin, Epicor senior vice president and general manager for automotive. “These tools help stores save time while meeting the increasingly digital preferences demanded by today’s consumers. The benefits of a strong CRM platform are faster, more profitable growth and increased business value. »
To download the free app, search “Epicor Service CRM” on the App Store or Google Play. To learn more about the Epicor Service CRM mobile app and solution, call 877-632-4638 or visit www.epicor.com/EpicResults.