Car owners save time with mobile service

Here’s another way to get your car’s oil changed: you book an appointment online, a mobile mechanic comes to your home or office to do the job, you get an invoice by email and you pay online .

Customers who have used this service have told the supplier that it saves them time that would otherwise have been spent in the shop and reduces the inconvenience of being without their vehicle during maintenance.

This option is offered by OOROO Auto, an auto repair and maintenance provider with three stores in Arizona, to make car maintenance compatible with people’s schedules and lifestyles.

“From day one, we pioneered a new, more convenient way to provide automotive care for vehicle owners,” OOROO Auto Founder and CEO Jeff Artzi said PYMNTS.

Enable communication throughout the service experience

In addition to the app and mobile operations that enable this offer, the company also provides service in its three stores, contactless payments and a “subscription-based service”.

“We’ve had tremendous organic growth through our business model, which is unlike any other auto repair shop,” Artzi said.

The company launched its app in 2019. Today, the three most used features of the app are scheduling appointments, processing payments, and retrieving quote and invoice history.

“We find that our customers really appreciate their ability to connect with us throughout the service experience,” Artzi said.

Facilitate contactless payments

Likewise, company staff find the app makes it easier to communicate with customers and process payments, rather than taking payments over the phone or accepting and processing checks. This is especially true with mobile service.

OOROO Auto offers contactless payments in the form of tap-and-pay or wave-and-pay options, as well as in-app stored card processing. Today, 95% of the company’s mobile operations customers use contactless payment.

PYMNTS research found that Main Street businesses recognize payment flexibility is needed in the current climate to attract new customers and retain approval from existing customers. This flexibility includes acceptance of contactless cards, digital wallets and Buy Now, Pay Later (BNPL) products.

Read more: Two-Thirds of U.S. Main Street Businesses Show Optimism Despite Inflation and Economic Uncertainty

OOROO Auto is modernizing its points of sale to also include tap-and-pay. Artzi said customers who live near stores often prefer to go to stores and use the company’s shuttle service to get to their homes or work, while those who live in other areas of the market prefer mobile services.

Offer a service in the form of a subscription

At the end of 2021, OOROO Auto added a subscription service. After seeing the rise of “X-as-a-service” subscriptions in other industries and lines of business, the company began researching the idea of ​​an auto service as a subscription early on. of 2020, then launched it at the end of 2021.

Dubbed the “Happy Car Club”, the subscription service has a monthly fee and provides scheduled car services, a discount on other repair and maintenance services, and a rewards program.

“Happy Car Club is an extension of our efforts to simplify car care and give people back their precious time,” Artzi said. “Happy Car Club customers appreciate the convenience of knowing that their basic car maintenance needs will be covered when and where they need them.”



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