Bankers to offer mobile application for deaf customers

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Technology

Bankers to offer mobile application for deaf customers


Habil Olaka, CEO of Kenya Bankers Association (KBA), speaks at a past event. PHOTO | SALATON NJAU | NMG

Photo by Kabui Mwangi

Summary

  • The platform will include at least 100 banking terms in sign language and around ten banking-related phrases.
  • The Banking Sector Disability Accessibility Report 2020 released by KBA and FSD found that deaf customers and bank staff experienced frustration due to communication barriers.
  • The application will facilitate communication and allow deaf people to access banking services.

Bankers are developing a mobile application to facilitate access to services for deaf customers, who, according to research, are the least satisfied customers due to communication problems.

The Kenya Bankers Association (KBA) has partnered with the Financial Sector Deepening Trust (FSD Kenya) to develop the first self-paced app of its kind that will use Kenyan Sign Language (KSL).

The platform will include at least 100 banking terms in sign language and around ten banking-related phrases.

“The app will play a huge role in building the capacity of bank staff on Kenyan Sign Language, facilitating improved interactions between bank staff and the deaf community,” said the CEO of KBA, Habil Olaka.

The Banking Sector Disability Accessibility Report 2020 released by KBA and FSD found that deaf customers and bank staff experienced frustration due to communication barriers.

The app, which will be developed by software engineering company Deaf eLimu Plus, will also help bankers learn the basics of KSL in order to improve their interactions with people with hearing loss.

Called Deaf eLimu Banking, the app will facilitate communication and allow deaf people to access banking services, said Deaf eLimu Plus founder Hudson Asiema.

FSD Kenya Chief Executive Officer Tamara Cook said the app will enable the financial inclusion of the more than 150,000 deaf people in Kenya, according to demographics from 2019.

“These are the customers of the banks, and they must have this type of access and be treated with the respect they deserve, but also make sure that they have all the information they need to fully use these services. financial, ”Ms. Cook said. .

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